Privacy Policy

Effective Date: October 6, 2025

Introduction

Welcome to Royal Hub Esports (“RH Esports”, “we”, “us”, or “our”). We operate the official mobile application and services under the brand Royal Hub Esports (RH Esports), accessible via our website royalhubesports.com.

Your privacy is a top priority for us. We are dedicated to being transparent about how we handle your personal information. This Privacy Policy is designed to provide a clear and comprehensive explanation of our data practices: what information we collect when you use the RH Esports Android application (the “Service”), why we collect it, and how it is used, stored, and protected.

By downloading the app, creating an account, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.

1. What This Policy Covers

This Privacy Policy provides a detailed overview of our commitment to your privacy. Specifically, it describes:

• •What information we collect and why: We will detail the types of personal and non-personal data we gather and the specific purposes for which this data is used to provide and improve our services.
• •How we store, use, and protect your information: This includes our security protocols, data encryption methods, and the strict procedures we follow to safeguard your data from unauthorized access or breaches.
• •How R Coins and wallet transactions are handled: A clear explanation of how our virtual currency and in-app wallet system works, including deposits, withdrawals, and the security of your financial data.
• •Which third-party services we use: An overview of our trusted partners who help us deliver the Service and a clarification of their roles in processing your data.
• •Your rights regarding your data: Information on how you can access, manage, correct, and request the deletion of your personal data in our possession.

2. Who Can Use RH Esports

The Service is strictly intended for use by individuals who are 18 years of age or older.

• •Creating an account or using the Service is prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.
• •By registering for an account, you legally confirm and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement. If we become aware that an account belongs to an underage user, we will take immediate steps to terminate that account.

3. Account Creation

To access the full features of the RH Esports app, creating a personal account is mandatory. During the registration process, we collect the following essential information:

Required during sign-up:

• •Username: To create a unique identity for you on our platform for gameplay and social interaction.
• •Email address: This serves as the primary method for account verification, password resets, security alerts, and other important service-related communications.
• •Password: To secure your account from unauthorized access. Your password is encrypted using industry-standard hashing algorithms and is never visible to us.
• •Country selection: To help us provide region-specific services, content, payment options, and ensure compliance with local regulations.
• •Acceptance of our Privacy Policy and Terms of Service: This is a legal requirement to confirm that you have read and agreed to our governing terms before using our platform.
• •Confirmation that you are 18 years or older: To ensure compliance with our strict age restrictions.

No other personal details, such as your real name, phone number, or game IDs, are required at the initial registration stage.

4. Additional Details (Provided Voluntarily)

After successfully registering, you may choose to provide additional information to participate in specific activities like tournaments or team management. This information is provided entirely at your discretion:

• •Game details (e.g., game name, in-game ID, or UID): This is necessary to verify your participation in tournaments and to correctly allocate any winnings.
• •WhatsApp number: This may be used by tournament organizers or team captains for essential communication, coordination, or to share official updates.

This information is collected only when you voluntarily provide it for a specific purpose within the app. You can participate in many aspects of the app without providing these details.

5. Wallet and R Coins

Every registered user is provided with a secure, personal in-app wallet. You can add funds to this wallet using supported Pakistani payment methods.

• •Conversion to R Coins: Deposited funds are converted into R Coins, our platform's virtual currency. R Coins are used exclusively within the RH Esports ecosystem to:

1. •Pay entry fees for tournaments.
2. •Participate in other in-app activities or make purchases.
3. •Be withdrawn or redeemed as real funds, subject to our withdrawal policies.

• •Value of R Coins: The conversion rate or value of R Coins is determined by RH Esports and may be subject to change over time based on system updates or revised policies.

6. Deposits and Withdrawals

• •Deposits: Users can deposit funds into their wallet using approved local bank accounts and digital payment methods available in Pakistan.

• •Withdrawals: Users can request to withdraw their R Coins balance through supported channels, including Pakistani bank accounts or, where available, Payoneer for international users.

• •Manual Processing: To ensure security and prevent fraud, all withdrawal requests are processed manually by the RH Esports finance team. This includes a review and verification process before funds are disbursed.

• •Data Security: Any payout information you provide (such as bank account title, IBAN, etc.) is stored in a highly secure, encrypted format. This sensitive information is never shared with any third party, except as absolutely necessary to complete the payout process with financial institutions.

7. Transaction History

For complete transparency, your in-app wallet maintains a detailed transaction history. Every financial activity—including deposits, tournament join fees, prize winnings, and withdrawals—is securely recorded and is always accessible to you. This history serves as your personal ledger and helps in resolving any potential disputes quickly and accurately.

8. How We Use Your Information

We use the information we collect for specific, legitimate purposes aimed at providing you with a secure and seamless experience. These purposes include:

• •To Provide and Operate the Service: This involves managing user accounts, facilitating tournament entries, processing transactions, and ensuring the app functions correctly.
• •To Process Financial Transactions: Securely handling wallet deposits, tournament entries, and withdrawal requests.
• •To Maintain Records: Keeping accurate financial and gameplay records for user reference and for our own accounting and legal compliance.
• •To Detect and Prevent Fraud: We use both automated systems and manual reviews to monitor for suspicious activities, cheating, unauthorized transactions, or other forms of abuse to protect our users and the platform's integrity.
• •To Communicate With You: Sending important updates via in-app notifications, email, or WhatsApp (if you provided the number) regarding your account, transactions, and tournament participation.
• •To Improve Our Service: Analyzing usage data to understand user behavior, identify areas for improvement, and enhance app performance and features.
• •To Comply with Legal Obligations: Adhering to legal and financial regulations, including tax laws and anti-money laundering requirements.

We state unequivocally that we will never sell, rent, or lease your personal data to any third parties for marketing or any other purpose.

9. Third-Party Services We Use

To operate RH Esports effectively, we partner with trusted third-party services that provide critical infrastructure. These partners are:

• •Supabase: For secure user authentication, database management, and cloud storage.
• •Cloudinary: For efficient media and image hosting and delivery.
• •Google Analytics & related services: To gather anonymous, aggregated usage analytics that help us understand user interaction and improve the app.

These third parties are contractually bound to process your data only as necessary to provide their services to us and must adhere to strict confidentiality and security standards. We recommend you review their respective privacy policies for more information.

10. Security and Data Protection

We implement robust technical and organizational measures to protect your data:

Encryption: All sensitive information, especially payout details and financial data, is encrypted both in transit (using TLS/SSL) and at rest.

Access Control: Access to personal data is strictly restricted to authorized RH Esports staff members who require it to perform their job duties.

System Monitoring: We regularly monitor our systems for potential vulnerabilities, threats, and breaches to ensure ongoing security.

While we are committed to protecting your data, no online system can be 100% secure. In the unlikely event of a data breach, we will take immediate steps to contain the impact and will promptly inform affected users and relevant authorities as required by law.

11. Cheating, Bans, and Enforcement

RH Esports maintains a zero-tolerance policy against cheating, using unauthorized third-party software, exploiting bugs, creating multiple accounts to gain an unfair advantage, or engaging in any fraudulent activity.

• •Accounts found to be in violation of our rules will be subject to a thorough investigation and may be permanently banned without prior notice.
• •A banned user is prohibited from creating or using another account to access our Service.
• •We reserve the right to withhold or cancel any winnings or wallet balances associated with accounts that are found to be in violation of our Terms of Service.

12. Data Retention and Account Deletion

We retain your account and wallet data for as long as your account remains active or as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations.

• •Account Deletion: You have the right to request the deletion of your account at any time by contacting our support team at: help@royalhubesports.com.
• •Data Retention Policy: Upon a deletion request, we will remove your personal data from our active systems. However, certain data (such as financial transaction records) may need to be retained for a longer period to comply with legal, tax, or financial auditing requirements. Where possible, this retained data will be anonymized.

13. Communications

• •Service Communications: You may receive essential communications from us via email, WhatsApp (if provided), or in-app notifications regarding tournament updates, wallet activity, and important account-related announcements.
• •Marketing Communications: We keep marketing messages to a minimum. Any promotional communication will be limited to service-related updates or new features, and you may have the option to opt out where applicable.

14. International Users

• •The RH Esports Service is primarily designed with support for Pakistani payment methods.
• •International users are welcome to participate but may face limitations regarding deposit or withdrawal options.
• •Where feasible, Payoneer withdrawals may be offered as an alternative for international users. All international users are responsible for complying with their local laws and for any currency conversion fees.

15. Your Data Rights

Depending on the laws of your country of residence, you have certain rights regarding your personal data. These may include the right to:

• •Access or request a digital copy of your personal data.
• •Correct any data that is inaccurate or incomplete.
• •Request the deletion of your data, subject to our legal retention obligations.
• •Withdraw consent for specific types of data processing (where consent is the legal basis).

To exercise these rights, please submit a verified request to our support team at: help@royalhubesports.com. We will process your request within the timeframe required by applicable law.

16. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

The updated version will always be posted with a new “Effective Date.” We may notify you of significant changes through in-app messages or email. Your continued use of the Service after an update signifies your acceptance of the revised terms.

17. Contact Us

Your privacy is our priority. If you have any questions, complaints, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us:

Email: hello@royalhubesports.com

Official Website: royalhubesports.com