Royal Hub
Royal Hub Esports
Official Document

Terms & Conditions

Last Updated: August 05, 2026

1. Introduction and Acceptance of Terms

Welcome to RH Esports (“RH Esports”, “we”, “us”, or “our”). We provide an online competitive gaming platform that allows users to participate in tournaments, earn rewards in the form of R Coins, and manage a personal wallet for deposits, withdrawals, and prize collections (the “Service”).

By creating an account, accessing, or using our platform, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions (“Terms”). This document constitutes a binding legal agreement between you and RH Esports.

If you do not agree with any part of these Terms, you are strictly prohibited from accessing or using the Service.

2. Eligibility and Account Rules

To use our Service, you must meet the following eligibility criteria:

  • Age Requirement: You must be at least 18 years old or the age of legal majority in your jurisdiction, whichever is greater. By creating an account, you represent and warrant that you meet this requirement.

  • Single Account Policy: Each user is permitted to create and operate only one account per email address.

  • Device Limitation: To prevent fraudulent activities, only one account is allowed per device.

  • Consequences of Violation: If any user is found operating multiple accounts, sharing accounts, or engaging in any fraudulent activity, all associated accounts will be permanently banned without prior notice. Any R Coins or pending winnings in such accounts will be forfeited.

3. User Accounts and Security

As a user, you are solely responsible for the security of your account.

  • Confidentiality: You are responsible for maintaining the confidentiality of your account information, including your password and wallet details. Do not share your login credentials with anyone.

  • Reporting Unauthorized Access: You agree to immediately notify RH Esports of any unauthorized access, suspicious activity, or security breach related to your account. You can do this by contacting our support team.

  • Our Security Measures: We are committed to protecting your data. All sensitive user information, such as your IBAN and other banking details provided for withdrawals, is securely encrypted and is never shared with any third party, except as required for processing financial transactions.

4. Virtual Currencies and Wallet System

To ensure a secure and fair gaming environment, the RH Esports platform utilizes two distinct types of virtual assets. By using the Service, you agree to the following definitions and rules:

A. R Tickets (Deposit & Entry Balance)

  • Acquisition: Users acquire "R Tickets" by depositing funds via supported payment methods or by converting their winnings (R Coins).

  • Usage: R Tickets are used to pay entry fees for tournaments and to purchase in-app VIP Subscriptions (e.g., Arena Passes, Elite Pass, Conqueror Pass).

  • No Withdrawals: R Tickets are non-withdrawable, non-transferable, and have no real-world monetary value outside of the RH Esports platform. You cannot cash out R Tickets.

B. R Coins (Winnings & Withdrawal Balance)

  • Acquisition: R Coins can only be earned by winning tournaments or placing in prize-winning positions. You cannot purchase R Coins directly.

  • Usage: R Coins can be withdrawn as real money or converted into R Tickets to join more tournaments.

  • Conversion (One-Way): You may voluntarily convert your R Coins into R Tickets to participate in more games. Warning: This action is irreversible. Once converted to Tickets, they cannot be converted back to Coins or withdrawn.

C. Transaction Verification: All deposits and withdrawals are subject to manual or automated verification. RH Esports reserves the right to reject any transaction that appears suspicious or violates these Terms.

D. Regulatory Transaction Thresholds To strictly comply with international Anti-Money Laundering (AML) regulations and to ensure the platform operates outside the classification of a money transmitter, the following hard limits apply to all accounts:

  • Daily Deposit Limit: No single user is permitted to deposit more than $10,000 USD (or equivalent in local currency) for entry fees (R Tickets) in a single calendar day.

  • Maximum Balance Limit: No user's total in-platform wallet balance (combined R Tickets and R Coins) is allowed to exceed $2,000 USD (or equivalent in local currency) at any given time. Any transaction that attempts to exceed these regulatory thresholds will be automatically blocked by our system.

E. VIP Subscriptions (Arena Passes)

  • Digital Goods: Users may use R Tickets to purchase time-based VIP subscriptions (e.g., Elite, Champion, Conqueror Passes). These passes grant access to exclusive premium tournaments, discounts, and profile benefits.

  • Non-Refundable & Non-Transferable: Arena Passes are final sale digital goods. Once activated, they cannot be downgraded, transferred to another account, paused, or refunded prior to their designated expiration date (e.g., 7 or 30 days).

  • No Guaranteed Winnings: Purchasing a VIP Subscription grants access to participate in premium tournaments but does not guarantee any winnings or R Coins.

5. Tournament Participation

  • Limited Slots: Each tournament has a limited number of slots. Registration will close automatically once all slots are filled.

  • Team Creation: A user may create up to three teams per game, corresponding to different formats (e.g., Solo, Duo, and Squad), to manage their participation effectively.

  • Entry and Service Fees: Joining a tournament may require a base entry fee along with a platform tax/service fee. The total fee will be displayed prior to joining and will be deducted from your R Tickets balance upon successful registration. If paying as a team via the "Split" method, all active team members must have sufficient balances to cover their individual share of the total fee.

  • Manual Verification: To ensure fair play, our team manually verifies each user’s participation. This helps us detect and prevent fraud, use of multiple accounts, or other unfair practices.

  • Result Announcement and Payout: Tournament results are manually verified by our team to ensure accuracy. Once winners are confirmed, their prize money (in R Coins) will be credited automatically to their R Wallet within 24–48 hours.

  • Guaranteed Prize Pools: Unless explicitly stated otherwise, tournament prize pools are fixed and guaranteed by RH Esports. The prize amount is determined in advance and is not affected by the number of participants or the total entry fees collected. Even if a tournament does not fill all slots, the advertised prize pool will remain unchanged for the winners.

6. Tournament and Fair Play Rules

To maintain a fair, competitive, and respectful environment, all participants must strictly adhere to the following rules:

  • Zero-Tolerance for Cheating: The use of hacks, cheats, scripts, or any unauthorized third-party software is strictly prohibited.

  • Authenticity of Results: Submitting fake screenshots or falsified match results is forbidden.

  • Code of Conduct: Abusive language, threats, harassment, or any form of toxic behavior towards other players or our admins will not be tolerated and will result in immediate disqualification.

  • Event-Specific Rules: Players must read and follow all specific rules displayed on each tournament's event page.

  • Consequences of Violation: Any violation of these rules may lead to immediate disqualification from the tournament, temporary suspension, or a permanent ban from the platform.

  • In-App Communication & Chat Auditing: To maintain a safe, toxic-free competitive environment, all in-app team and squad chats are subject to read-only audits by authorized RH Esports administrators. The use of hate speech, abuse, illegal content, or collusion to manipulate tournament results via our chat system will result in immediate chat bans, account suspension, and forfeiture of winnings.

6.1 Winner Determination (Skill-Based Scoring) Winners in all tournaments are determined strictly based on objective, deterministic performance metrics. Chance or luck plays no role in determining the outcome. The scoring criteria are as follows:

  • Scoring System: Points are awarded for "Placement" (Rank achieved in the match) and "Kills/Eliminations" (Number of opponents defeated).

  • Calculation: Total Score = (Placement Points) + (Kill Points).

  • Tie-Breaker: In the event of a tie in total points, the player/team with the higher number of Kills will be declared the winner. If a tie persists, the player/team with the higher placement in the final match wins.

  • Verification: All scores are verified manually by RH Esports administrators using match screenshots & recordings and in-game results. The administrator’s verification based on these objective facts is final.

7. Game Authorization & Community Compliance

Royal Hub Esports operates as a third-party community tournament organizer. We do not claim ownership of any game titles hosted on the platform.

Compliance with Developer Policies: Our tournaments are organized in strict accordance with the publicly available "Community Tournament Guidelines" and "Terms of Service" provided by the respective game developers. We operate under the permissible limits set for amateur and community events (e.g., prize pool caps, non-commercial branding).

By using our Service, you acknowledge that this platform is not endorsed by the game developers but operates legally under their permissible community usage policies:

  • PUBG Mobile: We adhere to the PUBG Mobile Esports Community Tournament Guidelines.

  • Free Fire: We adhere to the Garena Free Fire Community Tournament Policy.

  • Call of Duty: Mobile: Activision Community Competition Guidelines.

  • Ludo Star: Gameberry Labs Community Usage Policy.

If a game developer requests the removal of a specific tournament, RH Esports will comply immediately and refund all entry fees (R Tickets) to participants.

Prize Pool Limits: To comply with non-commercial usage terms, no single tournament on our platform exceeds a prize pool value of $500 USD (approx. 140,000 PKR).

8. Cancellations and Refunds

  • Platform-Cancelled Tournaments: If a tournament is cancelled by RH Esports for any reason, all registered users will receive a 100% refund of their entry fee.

  • Refund Currency: Refunds are strictly credited back in the original currency used for entry (R Tickets).

    • Example: If you paid 10 R Tickets to join, you will be refunded 10 R Tickets. You will not receive withdrawable R Coins for a cancelled event.

  • No Voluntary Withdrawals: Once registered, you cannot voluntarily leave a tournament or request a refund. All registrations are final.

  • Subscription Exemptions: The cancellation and refund policy applies strictly to tournament entry fees. VIP Subscription purchases (Arena Passes) are final and are not eligible for refunds under any circumstances, even if no tournaments are joined during the active subscription period.

9. Withdrawals and Payouts

  • Eligible Balance: Withdrawal requests can strictly be made only from your "R Coins" (Winnings) balance.

  • Non-Withdrawable Funds: You acknowledge that R Tickets (Deposits) are used solely for gameplay and cannot be withdrawn.

  • Processing: Payouts are processed via supported channels (Local Bank Transfer or Payoneer for international users).

  • Verification: All withdrawal requests undergo a manual review to ensure the R Coins were legitimately won through fair gameplay. RH Esports reserves the right to withhold payouts pending investigation if cheating is suspected.

10. Account Suspension and Termination

RH Esports reserves the absolute right to suspend or permanently terminate any account that is found to be:

  • Engaging in fraudulent, illegal, or unethical activity.

  • Violating tournament rules or the platform's Terms and Conditions.

  • Abusing our support system or harassing our staff.

  • Attempting to manipulate the wallet system, exploit bugs, or disrupt the Service.

If an account is banned, all other accounts associated with that user or device will also be permanently banned. The user will be prohibited from creating a new account.

11. Communication and Support

  • Official Channels: Official communication and support from RH Esports are handled exclusively via Email and our Discord server.

  • Getting Help: For any issues related to deposits, payouts, tournaments, or other queries, please submit a ticket on Discord or contact us via email.

  • Response Time: Our support team aims to respond to all queries within 24–48 hours, though response times may vary based on the volume of requests.

12. Data Privacy and Security

Your privacy is paramount. We are committed to protecting your data as outlined in our Privacy Policy.

  • All personal and financial data is encrypted and stored securely.

  • We do not share your data with third-party advertisers or external entities.

  • WhatsApp numbers, if provided voluntarily, are used solely for essential communication related to platform activities.

13. Limitation of Liability

RH Esports, its directors, and its employees will not be held liable for:

  • Any network issues, server downtime, or delays caused by third-party services (e.g., internet providers, cloud hosts).

  • Losses incurred due to user errors, such as submitting an incorrect TID, providing wrong IBAN details, or falling victim to unauthorized transactions due to password negligence.

  • Any loss of data, access, or R Coins resulting from user negligence or violation of our policies.

  • Any indirect, incidental, or consequential damages arising from the use of our Service.

14. Modification of Terms

RH Esports reserves the right to modify, update, or replace these Terms and Conditions at our sole discretion at any time. We will notify users of significant changes via in-app notifications or email.

Your continued use of the platform after such updates constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

15. Contact Information

For any questions, disputes, or assistance, please contact us through our official channels:

Last updated: August 5, 2026