Royal Hub
Royal Hub Esports
Official Document

Refund & Withdrawal Policy

Refund and Withdrawal Policy for Royal Hub Esports

Last Updated: August 05, 2026

Introduction

This Refund and Withdrawal Policy ("Policy") governs the process, conditions, and limitations for withdrawing funds and receiving refunds on the Royal Hub Esports (“RH Esports”, “we”, “us”, or “our”) platform. This policy is an integral part of our Terms & Conditions, and by using our Service, you agree to the terms outlined below.

Our goal is to provide a transparent, fair, and secure financial environment for all our users. Please read this document carefully to understand your rights and responsibilities.

1. Withdrawal Policy

This section covers the rules related to withdrawing R Coins from your RH Esports wallet and converting them into real currency.

1.1 Eligibility for Withdrawal

To be eligible to make a withdrawal, a user must:

  • Have a verified account in good standing.

  • Hold a balance in "R Coins" (Winnings). Please note that "R Tickets" (Deposits) are not eligible for withdrawal.

  • Meet the minimum withdrawal threshold.

  • Provide accurate and valid payout information.

1.2 Withdrawal Limits

To ensure smooth processing and platform stability, the following limits apply to all withdrawal requests:

  • Minimum Withdrawal Amount: A user must have a minimum balance of 100 R Coins to request a withdrawal.

  • Maximum Withdrawal Amount: A user can withdraw a maximum of 5,000 R Coins per single transaction.

1.3 Withdrawal Fees

A standard processing fee is applied to all withdrawal transactions to cover financial and administrative costs.

  • Fee Structure: A flat fee of 10% will be deducted from the total withdrawal amount.

  • Example: If a user requests to withdraw 100 R Coins, a fee of 10 R Coins (10% of 100) will be deducted. The user will receive the final payout equivalent to 90 R Coins in their bank account.

1.4 The Withdrawal Process

  1. Navigate to your R Wallet within the app and select the "Withdraw" option.

  2. Enter the amount of R Coins you wish to withdraw (must be between 100 and 5,000).

  3. Provide your accurate bank account details (IBAN) for the payout.

  4. Submit your withdrawal request. Our team will manually review it.

  5. Once approved, the funds will be transferred to your specified account within the standard processing time.

1.5 Mandatory Holding & Processing Time

In strict compliance with AML regulations, banking standards, and to prevent fraud or chargebacks, all withdrawal requests are subject to a mandatory 24 to 48-hour holding/cooling-off period. We do not process instant cash withdrawals. After this holding period concludes, our finance team will manually review the gameplay logs and process the approved payout to the user's verified bank account.

1.6 Reasons for Withdrawal Delay or Rejection

We reserve the right to delay or reject any withdrawal request under the following circumstances:

  • Incorrect Information: The user has provided incorrect, incomplete, or mismatched bank account details.

  • Suspicious Activity: Our system detects unusual or suspicious activity on the account, prompting a security review.

  • Violation of Terms: The user is under investigation for cheating, fraud, or any other violation of our Terms & Conditions.

  • System Issues: In rare cases of technical difficulties or issues with our payment partners.

If your request is rejected, you will be notified with the reason, and the R Coins will be returned to your R Wallet.

2. Refund Policy

This section explains the conditions under which refunds are issued.

2.1 Tournament Entry Fee Refunds Refunds for tournament entry fees are provided under one condition only:

  • Tournament Cancellation: If a tournament is cancelled by RH Esports for any reason (e.g., technical issues, insufficient participants), all registered users will receive a 100% refund of their entry fee and any applicable tax/service fees.

  • Team Payments (Split vs. Full): If a team registered using the "Split" payment method, the refunded R Tickets will be distributed back equally to the individual team members' wallets. If registered using the "Full" payment method, the entire amount will be refunded to the Team Leader's wallet.

  • Refund Currency: The refund will be credited directly to the user's R Wallet in the original currency used for entry (R Tickets).

  • Important: Refunds are NOT issued as withdrawable R Coins. They remain as R Tickets to be used for future tournaments.

  • No Voluntary Refunds: Once a user has joined a tournament, they cannot voluntarily leave or request a refund. All tournament registrations are final.

2.2 Deposited Funds (R Tickets)

  • Finality of Deposits: All funds deposited into the RH Esports wallet are immediately converted into R Tickets. These transactions are final and non-refundable.

  • Non-Withdrawable: R Tickets are strictly for gameplay participation. You cannot withdraw, cash out, or request a refund for purchased R Tickets.

  • Usage: R Tickets must be used to enter tournaments where you have the chance to win withdrawable R Coins, or to purchase digital VIP Subscriptions (e.g., Arena Passes) within the app.

  • Exception: A refund for a deposit transaction may only be considered if the transaction was made in error (e.g., double charge) and is reported within 24 hours, provided the R Tickets have not yet been used.

2.3 Subscriptions (Arena Passes)

  • Final Sale: All purchases of Subscriptions (such as Elite, Champion, or Conqueror Passes) made using R Tickets are final and strictly non-refundable.

  • No Cancellations: Once a pass is activated, it cannot be downgraded, paused, cancelled, or refunded, regardless of whether you participate in any premium tournaments during the active subscription period.

3. Forfeiture of Funds

3.1 Banned or Terminated Accounts

As stated in our Terms & Conditions, RH Esports has a zero-tolerance policy for cheating, fraud, and rule violations.

  • If a user's account is permanently banned for any violation, all R Coins and any pending winnings in the user’s R Wallet will be immediately forfeited.

  • The user will not be eligible to receive any refund or withdraw any remaining balance. This decision is final and non-negotiable.

4. Contact and Support

If you have any questions about a withdrawal, are experiencing delays, or need clarification on this policy, please contact our support team through our official channels:

Last updated: August 5, 2026